For any kind of grievance related to the policyholder, contact details are as follows:
| S. No. | Name of In charge of Grievance Function | Head of Grievance Function |
| 1 | Postal Address | 11th-floor Lakson Square building no. 3, , Sarwar Shaheed Road, Karachi-74200 |
| 2 | Landline number | 38400540 |
| 3 | Email address | Complaint@cicl.com.pk |
| 4 | Fax no. | 021-38400513 |